Published April 26, 2024

Dutch healthcare

Starting a new chapter in the Netherlands also means getting to know its healthcare system, an essential task for expats. In The Netherlands, the focus is on general practitioners (GPs) and dentists as primary care providers, and not so much on hospitals or specialists. This article offers insights into engaging with these key healthcare services, equipping you with the knowledge to smoothly integrate into the Dutch healthcare framework.

The core of Dutch healthcare 

Upon arriving in The Netherlands, registering with a general practitioner (huisarts in Dutch) is your first step toward accessing the Dutch healthcare services. This system emphasizes the GP's role as a central figure, managing your overall care and referring you to specialists if needed. Dutch healthcare operates on a mandatory insurance basis, ensuring everyone has access to essential healthcare services. 

GPs in the Netherlands adopt a conservative approach, often prescribing over-the-counter remedies like Paracetamol for minor ailments before considering antibiotics or specialist referrals. This method underscores a commitment to patient well-being and efficient care management. Similarly, dental care upholds high standards, with basic procedures covered by standard (paid) health insurance and supplementary insurance available for more extensive treatments. 

Finding your GP and dentist 

Finding a general practitioner or dentist (tandarts in Dutch) in the Netherlands is quite a straightforward process, though it requires consideration of several factors, including current challenges like healthcare provider shortages and patient stops, which may lead to longer wait times for appointments. Websites like ZorgkaartNederland and municipal guides can help identify local practices, though availability may vary. It is essential to start this search early, ideally as soon as you have a confirmed Dutch address, due to the high demand for healthcare services in certain areas. 
 
Choosing a GP or dentist also involves considering their proximity, language skills, and patient acceptance status. Despite the Dutch's high English proficiency, internationals may face language barriers in medical consultations. Services like "Global Talk" offer translation help, ensuring effective communication with healthcare professionals. Given the occasional GP shortages in densely populated areas, being flexible and exploring multiple options is advisable. 
 
To register with a GP or dentist, you'll need to provide personal identification, your BSN (social security number), and health insurance details. Many practices now offer the convenience of online registration. Initial meetings are an opportunity to discuss your medical history and establish your healthcare needs in the Netherlands.

Making appointments 

Securing appointments with both general practitioners (GPs) and dentists involves understanding specific processes tailored to each. For GPs, appointments are often scheduled via phone or e-consultation platforms, with some practices offering walk-in hours for brief, urgent matters. This flexibility allows for timely consultations based on immediate needs. 

Dentists, on the other hand, generally operate strictly by appointment. While routine check-ups can usually be arranged within a week, emergency situations are prioritized, offering shorter wait times. Unlike GP visits, dental appointments don't require referrals, allowing for direct scheduling. 

Key takeaways 

Understanding the Dutch healthcare system, particularly regarding General Practitioners (GPs) and dentists, may initially appear daunting, but it is simpler than it seems. To offer a clearer insight, here are some key takeaways: 

  • Appointment wait times: Anticipate lengthy wait times for GP and dentist appointments. Early planning is crucial, especially for routine care. The demand for appointments can lead to extended waiting periods, highlighting the importance of scheduling in advance. 
  • Telephone consultation hours: GPs often provide open telephone consultation hours, usually in the early morning or afternoon. This service allows patients to discuss symptoms or concerns without needing an in-person visit, offering a convenient way to receive medical advice quickly.
  • First consultation prescriptions: It's common for GPs to prescribe over-the-counter medications like Paracetamol during initial consultations for minor conditions. This conservative approach prioritizes simple and effective treatments before escalating to more intensive interventions.
  • House visits: House calls by GPs are relatively rare and typically reserved for patients who are severely ill and unable to visit the practice. This reflects the Dutch healthcare system’s efficiency and the emphasis on clinic-based care.
  • After-Hours Care: GPs are generally unavailable during evenings and weekends. For urgent medical needs outside regular hours, you should contact the Spoed Eisende Hulp (Emergency Department) or HAP (After-Hours GP Clinic) for consultation. Remember, in life-threatening emergencies, dial 112 immediately.
  • Digital health services: Embracing technological advancements, many GP practices now offer digital platforms for e-consultations and online appointment scheduling. This modern approach facilitates easier access to healthcare advice and streamlines the appointment-making process.

At last

Understanding the nuances of the Dutch healthcare system, from managing appointment expectations to leveraging digital health services, ensures a smoother transition. With the right preparation and knowledge, you can navigate the system efficiently, ensuring you and your  
family receive the care you need when you need it.

RSH | Relocation and Immigration Services

This article was prepared in collaboration with RSH | Relocation and Immigration Services, a full-service Relocation, Immigration, and Home Finding agency with 35 years of in-house experience. RSH provides support to knowledge migrants, HR managers, recruiters, and expats in organizing immigration matters, moving to, and housing in the Netherlands.

Visit RSH website